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AAERT Exam Instructions


You must carefully read and follow all instructions provided on this page. Failure to do so WILL affect your ability to successfully take the exam. It is highly recommended that you take the SHORT GENERIC PROCTORED PRACTICE EXAM to get acquainted with the online proctored exam environment and to minimize the chances of any issues during your exam session.


You will not be able to immediately take the exam once registered. It will be a minimum of five (5) days from time of registration to date of exam. Once registered for an exam, you have six (6) months to take the exam.


AAERT’s online exam registration is a three (3) step process:

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  1. AAERT – Initial registration through AAERT’s website.
  2. REALTIME COACH – A few business days after registering through the AAERT website, you will receive an “AAERT Access Confirmation email from noreply@myrealtimecoach.com. This email has your login instructions for the Realtime Coach testing platform.
  3. PROCTORU – A few business days after following the email instructions from Realtime Coach you will receive a “Reservation Confirmation from noreply@procotru.com with further instructions to prepare for the exam session.

SUPPORT DURING YOUR EXAM

Registration: Email AAERT at aaert@aaert.org

Logging into Realtime Coach of Selecting an Exam: https://www.myrealtimecoach.com/Support/help_www-on-S3/contact_us_print.html, Phone: 1-866-625-9197,

Connecting with a proctor: https://support.proctoru.com/hc/en-us/requests/new


TAKING YOUR EXAM

  1. AAERT website: To register for exams, including retake exams, register through AAERT’s website. You will receive an email from AAERT confirming your registration.
  2. Realtime coach website: You will receive another email from Realtime Coach within three (3) business days with login and exam registration instructions.
  3. ProctorU: A few business days after following the email instructions from Realtime Coach you will receive a “Reservation Confirmation from noreply@procotru.com with further instructions to prepare for the exam session. Review all ProctorU restrictions and test your computer/internet.
    • Test your Equipment
    • Take a “Proctored Practice” exam
      • After testing your equipment click on the “Schedule New Session” button and select “Proctored Practice
      • This allows you to experience the exam process so you can become familiar with how to navigate and submit the exam, along with any attached files, if applicable.
      • The “Proctored Practice” is very short generic exam not related to any AAERT exam materials.
      • Note that there is a 72-hour lead time for scheduling a session with a proctor.
    • Take your certification exam.
      • When you are ready, log into the ProctorU website (https://www.proctoru.com/) click on the “Schedule New Session” button.
      • Select “Proctored Exams
      • Select your exam: CDR Knowledge Exam, CER Knowledge Exam, CET Knowledge Exam, or CET Practical Exam.
      • This is a proctored experience, just like the proctored practice, but you will take and submit your real exam.
      • Note that there is a 72-hour lead time for scheduling a session with a proctor.
  4. If you PASS
    • When you submit the exam, you will be immediately shown your preliminary result. Your official score will be sent to you after your session has been reviewed.
      • If you pass and are already a Professional member, AAERT will email you within two (2) weeks of your exam with your certification number and expiration date.
      • If you ARE NOT an AAERT Professional member, you must become a Professional member within 30 days of passing the exam. Once you become a Professional member, you must email aaert@aaert.org to notify AAERT you need your certificate number.
    • NOTE: Your certificate WILL NOT BE MAILED to you. You will be able to download a copy of your certificate from your AAERT account.
    • You WILL NOT receive a copy of your exam. This would violate the confidentiality of the exam and the questions on the exam.
  5. If you DO NOT PASS
    • When you submit the exam, you will be immediately shown your preliminary result. Your official score will be sent to you after your session has been reviewed.
    • You may appeal your score within five (5) business days after receiving your official score report.
    • If you want to RETAKE your exam, you must register for the retake through AAERT’s website. If you try to schedule another proctor session before you successfully register with AAERT, you will not be able to take the exam.
    • You WILL NOT receive a copy of your exam. This would violate the confidentiality of the exam and the questions on the exam.
  6. AAERT reserves the right to cancel any examination score if, in AAERT’s professional judgment, there is any reason to question the score’s validity. Conduct which warrants score cancellation may include, but is not limited to: consulting study aids of any type during a testing session; copying from notes or from another examinee’s answers during a testing session; speaking or otherwise communicating with others during a testing session; copying, photographing, transcribing, or otherwise reproducing test materials; removing test materials from the examination room; aiding other examinees or receiving aid from anyone else; or having improper access to AAERT examination content prior to the examination administration. Engaging in such misconduct may disqualify the individual from all future AAERT tests and from ever being certified by AAERT.

IMPORTANT NOTE: During a proctored exam, you are responsible for being familiar with how to take and submit your exam. The proctor is there only to confirm your identity and ensure a secure testing environment. The proctor will not be able to answer exam-specific questions or instructions. These instructions provide everything you need to know to successfully take and submit your exam.


The Candidate Experience Through Guardian: What to Expect During Your Remote Proctored Exam
This video walks professional testing candidates through the process, rules, and expectations for remote proctoring exam sessions facilitated through the Guardian Browser. Whether candidates are new to the ProctorU Platform or have prior experience, this video provides essential information to ensure a confident and successful exam day.

Additional Information on the Guardian Browser
> Guardian Download Link – https://guardian.meazurelearning.com/ 
> Updated Guardian Help Articleshttps://support.proctoru.com/hc/en-us/sections/9979847689229-Guardian-Proctoring-Browser-Resources 
< Guardian landing page: https://www.meazurelearning.com/guardian-browser?utm_medium=email&_hsmi=227470412&_hsenc=p2ANqtz–qUx2za92FDK9XEYLhxfMoCygu-vZVEulwUWH1PsMQRBxlpXXap-VZILnPvKt4uUxlVVuFnLHZK1lXi2e9gMFYdwxYQrgnhAbAFdm9sQluw24SeEk&utm_content=227470412&utm_source=hs_email 

Equipment and Materials

  • Knowledge Exam
    • Government-Issued Photo ID
    • Computer*
    • Internet Connection†
    • Webcam
    • Google Chrome
    • Wired Headphones**
  • Practical Exam
    • Government-Issued Photo ID
    • Computer*
    • Internet Connection†
    • Webcam
    • Google Chrome
    • Wired Headphones**
    • USB Foot Pedal (VEC Infinity 3 Recommended)
    • Microsoft Word™, WordPerfect, CAT Software, Steno Machine and/or Voice Writer (NOTE: If you use MaxScribe, you CANNOT use the Speech Recognition)

* Windows 10, or newer
**Headphones only needed for the CET Knowledge and Practical Exam
† 8mpbs, or faster


Restrictions

Before all exams, test your computer and equipment here on ProctorU. https://go.proctoru.com/students/system-metrics/new

It is recommended that you use a personal computer to avoid company firewalls. If using a company computer, here is a list you can send to IT to check if there will be any issues with firewalls. Guardian Port/Protocol and Allow List Information

For practical exam, you will use Chrome as your web browser.

In addition to terms and conditions provided by ProctorU linked here, please be aware of the following:

  • You may use only one computer monitor.
  • You may not use a virtual machine.
  • All programs not required for your exam must be closed.
  • Any and all Bluetooth devices must be disconnected from your computer.
  • Mobile hotspots or tethering are not permitted for internet connection.
  • Test your internet speed where you will be taking the exam and at the time of day you plan to take the exam.
  • Cell phones (and smart watches) must be shown to proctor and then placed in another room.
  • You must stay in your seat throughout the exam. Bathroom breaks are not permitted.
  • You must not talk or read aloud.
  • You must listen to audio through headphones, not on speakers.
  • You must be alone when taking this online exam. The proctor will ask for a 360-degree view of your room.

Scheduling

  • Test Your Equipment
  • Take a “Proctored Practice” exam.
    • After testing your equipment click on the “Schedule New Session” button and select “Proctored Practice
    • This allows you to experience the exam process so you can become familiar with how to navigate and submit the exam, along with any attached files, if applicable.
    • The “Proctored Practice” is a short generic exam not related to any AAERT exam materials.
    • Note that there is a 72-hour lead time for scheduling a session with a proctor.
  • Take your certification exam.
    • When you are ready, log into the ProctorU website (https://www.proctoru.com/) click on the “Schedule New Session” button.
    • Select “Proctored Exams
    • Select your exam: CDR Knowledge Exam, CER Knowledge Exam, CET Knowledge Exam, or CET Practical Exam.
    • This is a proctored experience, just like the proctored practice, but you will take and submit your real exam.
    • Note that there is a 72-hour lead time for scheduling a session with a proctor.

Canceling a Session

If you need to cancel a proctored session, it should be done at least 24 hours in advance. You can cancel a session by doing the following:

  1. Log into your account at www.myrealtimecoach.com.
  2. From the Test tab, choose AAERT Certification Test Center.
  3. Check the box in Step 2, then click [Schedule my Test].
  4. From the ProctorU home page, click [Cancel] for the session to be canceled.
  5. Follow the prompts to complete the cancellation.

AAERT Certification Candidate Agreement

The AAERT Certification Candidate Agreement is a contract between AAERT and a Certification Exam Candidate.

The key points of the agreement are:

  1. The answers you provide on this examination are the result of your own legitimately acquired skills and knowledge.
  2. You have not and will not provide or accept any improper assistance before, during or after this examination attempt.
  3. You are the person registered for this examination attempt (that is, you are not allowing someone to take this examination for you).
  4. You will follow all login and exam launch instructions and make no attempts to utilize programs or software outside of those required to launch and complete the exam.
  5. You will comply with all rules and regulations applicable to registration, administration, scoring and reporting of the examination as set forth by AAERT and by a test delivery provider or proctor, including, without limitation, fully and truthfully cooperating with any investigation into testing irregularities.
  6. You will not disclose, copy, photograph, or share in any manner any AAERT Certification Program exam questions or answers in whole or in part.
  7. You consent to AAERT sharing your personal information with its certification vendors to the extent necessary to provide and fulfill services associated with this certification exam.

Retaking an Exam

If you do not pass an exam, you may see that you have the ability to schedule another proctor session, but unless you have followed the below steps for a retake, you will not be able to launch the exam.

  1. You must register with AAERT for a RETAKE EXAM if you do not pass your original exam.
  2. In about 48 hours after registering with AAERT for your RETAKE, you will receive an email from Real Time Coach with instructions on scheduling your RETAKE EXAM.

If you do not pass an exam, you may see that you have the ability to schedule another proctor session, but unless you have followed the below steps for a retake, you will not be able to launch the exam.

  1. You must register with AAERT for a RETAKE EXAM if you do not pass your original exam.
  2. In about 48 hours after registering with AAERT for your RETAKE, you will receive an email from Real Time Coach with instructions on scheduling your RETAKE EXAM.

Taking a Knowledge Exam

Knowledge exams are multiple-choice and may include images and audio to provide context for a question. To take and submit a knowledge exam:

  1. Log into your account at www.myrealtimecoach.com. Have your username/password ready for Realtime Coach.
  2. From the Test tab, choose AAERT Certification Test Center.
    If taking a proctored exam: Check the box in Step 2, then click the button to connect to a proctor. You’ll be taken to your ProctorU account with a prompt to connect to your scheduled session. Once you’ve connected with your proctor and completed the identification and verification process, you’ll return to the AAERT Certification Test Center page to continue below.
  3. Click the appropriate icon* to launch the exam.
  4. When the exam loads, and you’re ready to begin, click [Start Exam].
  5. Answer each question, navigating with [Next] and [Back] buttons.
  6. Use the Menu button on the right to jump to specific questions.
  7. When all questions have been answered, navigate to the last question, then click [Next].
  8. Click [Submit Exam]. You may then close the exam window.
  9. For knowledge exams, your PRELIMINARY pass/fail results will be posted immediately on the screen. Exam sessions are reviewed and your OFFICIAL score will be sent to you within one (1) week of your exam.

* When launching the REAL exam, a prompt will appear for the proctor to enter the exam password.
NOTE: You will have 120 minutes to complete your real exam. Remaining time is displayed in the upper-left corner of the exam window.


Taking the CET Practical Exam

For the practical exam, you will be presented with a 4-channel audio file played with TheRecordXchange player (no download necessary). Volume can be adjusted for each channel, as desired. Media playback can be controlled via USB foot pedal (Google Chrome required).

From the recording, you will produce a transcript in federal format and it must include title page, index page, and certificate. For federal format templates, click here. Case Information will be linked within Realtime Coach and Log Annotations are linked under the TheRecordXchange player.

To take a practical exam:

  1. Plug in your USB foot pedal and headphones. Open your template in your word processor. Launch your Chrome web browser.
  2. Log into your account at www.myrealtimecoach.com. Have your username/password ready.
  3. From the Test tab, choose AAERT Certification Test Center.
    If taking a proctored exam: Check the box in Step 2, then click the button to connect to a proctor. You’ll be taken to your ProctorU account with a prompt to connect to your scheduled session. Once you’ve connected with your proctor and completed the identification and verification process, you’ll return to the AAERT Certification Test Center page to continue below.
  4. Click the appropriate icon* to launch the exam.
  5. Open Case Information Sheet.
  6. Click the Menu button in the upper left and choose Connect Foot Pedal. Select the detected foot pedal and click [Open] to continue. Click the Menu button again and choose Foot Pedal Options. Select your desired foot pedal options and click [Save].
  7. Dropdown the Log Annotations under the audio player.
  8. Use your foot pedal to control playback as you type in your word processor (do not type in My Transcript box).
  9. When finished, save your transcript file as a PDF.
  10. From the exam, click [Attach Transcript]. Browse to and select the file. Click [Open].
  11. Select and copy the text of your final transcript, and paste it into the My Transcript box.
  12. Click [Submit Exam]. After reviewing the confirmation† message, close the exam.
    If taking a proctored exam: Notify your proctor that you have completed the exam and follow the proctor’s instructions to complete post-exam actions.
  13. AAERT will email you once the transcript has been scored.

* When launching the REAL exam, a prompt will appear for the proctor to enter the exam password.
† For practice exams, the confirmation screen will summarize the steps you completed successfully.

NOTE: You will have 180 minutes to complete your real exam. The remaining time is displayed within the [Attach Transcript] button in the lower-right corner of the exam window.


Tips for Success

To help you have a positive testing experience, we recommend the following:


What happens after I pass or fail an exam?

For CER and CDR Knowledge Exams:

  • When you submit the exam, you will be immediately shown your preliminary result. Exam sessions are reviewed and your official score will be sent to you within one (1) week of your exam.
  • If you pass and are already a Professional member, AAERT will email you within two (2) weeks of your exam with your certification number and expiration date.
  • If you pass and ARE NOT an AAERT Professional member, you must become a Professional member within 30 days of passing the exam. Once you become a Professional member, you must email aaert@aaert.org to notify AAERT you need your certificate number.
  • NOTE: Your certificate WILL NOT BE MAILED to you. You will be able to download a copy of your certificate from your AAERT account.
  • If you DO NOT pass:
    • You may appeal your score within five (5) business days after receiving your official score report.
    • You may register for a Retake exam through AAERT’s website. If you try to schedule another proctor session before you successfully register with AAERT, you will not be able to take the exam.

For CET Knowledge Exam:

  • When you submit the exam, you will be immediately shown your preliminary result. Exam sessions are reviewed and your official score will be sent to you within one (1) week of your exam.
  • If you pass, you will be registered for the CET Practical exam within one week. Do not try to schedule your CET Practical until you receive an email from Realtime Coach.
  • If you do not pass:
    • You may appeal your score within five (5) business days after receiving your official score report.
    • You may register for a Retake exam through AAERT’s website. If you try to schedule another proctor session before you successfully register with AAERT, you will not be able to take the exam.

For CET Practical Exam:

  • Practical transcripts are graded within six (6) weeks.
  • If you pass and are already a Professional member, AAERT will email you your certification number and expiration date.
  • If you pass and are not yet a Professional member, you must become a Professional member within 30 days of passing the exam. Once you become a Professional member, you must email aaert@aaert.org to notify them you need your certificate number.
  • NOTE: Your certificate WILL NOT BE MAILED to you. You will be able to download a copy of your certificate from your AAERT account.
  • If you do not pass:
    • You may appeal your score within five (5) business days after receiving your official score report.
    • You may register for a Retake exam through AAERT’s website. If you try to schedule another proctor session before you successfully register with AAERT, you will not be able to take the exam.

Appealing your Score

AAERT shall provide candidates with an opportunity to provide feedback on its examination content and procedures regarding:

· The technical accuracy of the examination.

· Fairness in the administration of the examination.

A candidate who has a concern about administrative procedures at a testing site or who has observed a breach of security or other improper conduct during a test should submit a report in writing to the AAERT Certification Director within 5 business days after receiving the official score report. Candidates may also report such concerns by completing the electronic comment form which is available at the end of the examination.

A candidate who has a question or a concern about the reliability, validity, and/or fairness of the test may submit the question or concern in writing to the AAERT Certifications Director no later than 5 business days after receiving your official score report. Candidates may also report such concerns by entering comments in the space provided after each item on the test, or by completing the electronic comment form which is available at the end of the examination.

AAERT will not consider reports about improper test administration procedures or test content which are not submitted within the 5-day deadline.


Who do I contact with questions?

Because the online certification process is made possible by three separate entities, who you contact depends on your question.

  1. Registration or Grading Questions? Contact AAERT at aaert@aaert.org
  2. Scheduling or Equipment Setup Questions? Contact ProctorU
  3. Realtime Coach™ Login Help? Contact Realtime Coach Customer Success
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