Susan LaPooh began her career in transcription in 1996, initially as a way to stay home with her children. What started as a practical solution quickly became a lifelong passion, giving her a deep appreciation for the discipline, resilience, and satisfaction of producing precise, high-quality transcripts. She remains a transcriber at heart.

Curious and motivated to expand her skill set, Susan eagerly pursued the opportunity to train as a digital reporter when it finally presented itself in 2017. She went on to gain experience at a large court reporting firm before joining Remote Legal in 2020.

As an early leader at Remote Legal, Susan has built and scaled the company’s reporting operations. She guides a talented team of reporters, transcription professionals, editors, and proofreaders. Known for setting a high bar, while maintaining a clear perspective on the day-to-day demands of the industry, she equips her teams with the tools, training, and guidance needed to deliver exceptional in-deposition experiences and clear, defensible transcripts.

While Susan's experience has developed her into a strong advocate for professional standards and the advancement of digital reporting, she also brings a pragmatic optimism to an industry in transition. As she often says, “Don’t let fear dictate your future.” In her view, the evolution of court reporting is not something to resist, but an opportunity to lead by embracing new technologies, new approaches, and a more unified vision for the profession.