As a fellow reporter, I understand the mix of excitement and anxiety that comes with pursuing AAERT certification. Testing can be stressful under the best circumstances, and when technical hiccups occur, whether with your own technology or connection, or even the exam platform itself, that stress can feel overwhelming.

I’ve talked with candidates who have navigated these challenges, and I recently collaborated directly with AAERT to gather reliable, practical advice to help make the experience smoother. The good news? AAERT wants you to succeed. Their goal is to help you pass your exam, earn your certification, and become part of the professional community. This article is here to share what I’ve learned, so you can go into your exam feeling prepared, supported, and confident.

The Reality of Online Testing

AAERT processes more than 1,100 online certification testing sessions annually. While most candidates complete their exams without incident, testing issues do occur and can create significant frustration for those affected.

Industry data suggests that technical problems directly attributable to testing platforms typically impact 2-5% of sessions, and AAERT certification stats are in line with this figure. However, the experience of testing difficulties extends beyond pure technical failures. Candidates report a range of challenges, including device compatibility issues, internet connectivity problems, software conflicts, and disruptions in their testing environment. Additionally, some testing difficulties arise when candidates do not fully follow the exam instructions.

The online testing process also requires strict adherence to security protocols designed to maintain the integrity of the exam. These include maintaining a private, monitored testing space and using secure browser technology that blocks other applications, as well as requirements that can sometimes conflict with a candidate's usual computer setup or environment.

As an exam candidate, understanding the various factors that contribute to testing difficulties is essential to putting yourself in the driver seat when it comes to your exam success, and AAERT provides a wealth of information to help you do that.

Your Role in Testing Success

The most important thing you can do is to avoid rushing and follow the exam instructions completely. I know it's tempting to skim through setup steps when you're eager (or nervous) to get started, but each step and requirement exists for a reason.

Here's your success checklist:

Before You Even Schedule:

• Review all steps at aaert.org/exam-instructions thoroughly.
• Ensure your hardware and software meet the published minimum requirements.
• Complete your registration and payment process fully, especially for exam retakes.

The Practice Test is Non-Negotiable:

This isn't just a suggestion; it's your safety net. The proctored practice test identifies potential issues before they can derail your actual exam. Use it to:

• Test your equipment and internet connection.
• Familiarize yourself with the proctor interaction.
• Resolve any technical issues in a low-stakes environment.
• Build confidence in the process.

On Test Day:

• Give yourself plenty of time because rushing increases the likelihood of problems.
• Test in a quiet, private space.
• Re-review the exam instructions.
• Remember, you can stop or reschedule at any time before launching the actual exam with no penalty.

If Something Goes Wrong

When a candidate encounters a problem, the cause is rarely immediately clear. If you encounter an issue, try to stay calm. I know that's easier said than done when your certification is on the line, but emotional stress can lead to incorrect assumptions about what's happening.

Here's what happens with payments when testing is disrupted:

• Test not launched: You won't be charged, and you can reschedule to try again once any issues are resolved. (You don't need to re-register because the exam is still available.)
• Test launched but incomplete due to testing system malfunction: You'll receive a complimentary re-registration after investigation.
• Test launched but incomplete due to factors outside AAERT's control (your internet, device, software, etc.): You'll typically need to re-register and pay for a retake. This is why it’s so important to use the practice test as a chance to resolve any of these issues before your live exam.

AAERT Wants You to Have a Great Experience

Although AAERT can’t control every technical variable, they are committed to making the process as smooth and supportive as possible. When you need help, reach out directly using the email and phone number at the bottom of this page.

AAERT needs specific details about your situation to provide effective help, and they have access to systems and records that allow them to dig into what occurred.

AAERT's Commitment to Continuous Improvement

AAERT wants you to have a smooth testing experience and cares about your success. Staff and volunteers are continually working to enhance testing processes and platforms. They're in regular communication with vendor partners about improvements, and they're committed to keeping you informed as updates roll out. Certification is at the core of why AAERT exists -- it's the foundation of the organization -- so they take these concerns seriously.

Final Thoughts

Testing anxiety is real, and technical issues can feel like insurmountable obstacles when you're in the moment. Keep in mind that thousands of your fellow reporters have successfully navigated this process. And remember that you have the skills, the knowledge, and the support system to succeed.
Take the preparation steps seriously, use the resources available to you, and don't hesitate to reach out for help when you need it. AAERT is there to support you every step of the way.

Having trouble with your certification exam? Don't struggle alone.

Contact AAERT at aaert@aaert.org or 212-251-2600 for support.
Test anxiety? Look up strategies online to help ease test anxiety or reach out to AAERT Approved Schools to look for education and guidance on how to overcome it.

Merritt Gilbert, CER, CDR, FPM
Director of BlueLedge and serves on the Board of Directors for AAERT