Wednesday, February 12, 2025 | 7:00 pm – 8:00 pm ET / 4:00 pm – 5:00 pm PT
Join us for an engaging webinar with Matt Riley, an expert in navigating high-pressure scenarios with grace and professionalism. Matt will share practical strategies to maintain composure during tense situations, effectively de-escalate conflicts, and deliver exceptional customer service, even in challenging moments. This session is designed to equip you with tools to turn difficult interactions into opportunities for building trust and satisfaction. Don’t miss this opportunity to learn from one of the best in the field!
0.1 CEU Credit Available
Presenter:
Matt Riley, CAE
Matt Riley, CAE, is the Executive Director of the American Association of Electronic Reporters and Transcribers (AAERT), the largest organization for professionals engaged in digital speech-to-text reporting, transcribing, and associated roles. He has more than 20 years of experience managing global professional associations, with a special focus on conferences, continuing education, and certification.
Click here to register: https://aaert.org/civicrm/event/info/?reset=1&id=47