AAERT Webinar

Mastering Calm: Excellence in Customer Service Under Pressure

Wednesday, February 12, 2025 | 7:00 pm – 8:00 pm ET / 4:00 pm – 5:00 pm PT

Join us for an engaging webinar with Matt Riley, an expert in navigating high-pressure scenarios with grace and professionalism. Matt will share practical strategies to maintain composure during tense situations, effectively de-escalate conflicts, and deliver exceptional customer service, even in challenging moments. This session is designed to equip you with tools to turn difficult interactions into opportunities for building trust and satisfaction. Don’t miss this opportunity to learn from one of the best in the field!

0.1 CEU Credit Available

Presenter:

Matt Riley, CAE

Matt Riley, CAE, is the Executive Director of the American Association of Electronic Reporters and Transcribers (AAERT), the largest organization for professionals engaged in digital reporting, transcribing, and associated roles. He has more than 20 years of experience managing global professional associations, with a special focus on conferences, continuing education, and certification.

Registration Fees

Nonmember Registration Fee: $50 

Member Registration Fee: $35

Important Note: AAERT webinars and events are typically recorded. By registering or participating, you consent to being recorded and to AAERT using the recording and any materials created from it (such as summaries, articles, or blog posts) at its discretion. This may include making the content available on-demand following the event, whether free or for purchase, and using it for educational, promotional, or commercial purposes.. As these webinars and events are public or semi-public professional gatherings, participants should be aware that anything shared may be seen or heard by others and included in post-event materials. We encourage everyone to engage thoughtfully and respectfully.